("we," "us," or "our") is committed to protecting the privacy of our clients, their employees, and any individuals whose data we process as part of our managed IT services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with Quebec’s Law 25, Canada’s PIPEDA, and other applicable privacy laws in Canadian provinces where we operate.

• Privacy Officer: Paris Evangelou, President
• Email: privacy@syslogic.ca
• Phone: 514-360-2245
• Mailing Address:
  • 13382745 Canada Inc. dba Syslogic
  • 22 Rue Saint-Louis, Lemoyne, Quebec, Canada J4R 2L4

• Personal information collected from our clients (businesses we serve).
• Personal information of client employees that we may process while providing IT support.
• Personal data collected from visitors to our website.

What This Policy Covers Across Canada

• For Quebec: This policy complies with Quebec Law 25 for businesses handling the personal information of Quebec residents.
• For Other Provinces (Ontario, BC, Alberta, etc.): This policy aligns with PIPEDA, which applies to federally regulated businesses and interprovincial transactions.
• For Clients in BC and Alberta: We comply with BC’s Personal Information Protection Act (BC PIPA) and Alberta’s Personal Information Protection Act (AB PIPA) where required.

What This Policy Does Not Cover

• As an MSP, we process personal information on behalf of our clients. This policy does not govern how our clients use their own data. Each client is responsible for their own privacy policies and compliance.

If you are an employee of one of our clients, please contact your employer regarding how they handle your personal information.

We collect only the personal information necessary to provide IT services, including:

• Client Business Information: Company name, address, billing details.
• Client Employee Information (for IT Support): Name, email, work phone number, job title, user credentials, device information.
• Technical Data: IP addresses, logs, and system activity as required for IT security and monitoring.
• Support Requests: Any data submitted by clients during service interactions.

How we collect information:

• Directly from our clients during service agreements.
• Through helpdesk requests, remote monitoring, and IT support interactions.
• Automatically via security tools, system logs, and network monitoring solutions.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

• Providing IT services, including network monitoring, cybersecurity, and support.
• Maintaining and securing IT infrastructure for our clients.
• Responding to support tickets and troubleshooting IT issues.
• Ensuring compliance with security and regulatory requirements.
• Billing and account management.

We do not sell or rent personal information to third parties.

• Contractual Necessity – Processing is required to provide IT services under our client agreements.
• Legal Obligations – Complying with cybersecurity, regulatory, or legal requirements.
• Legitimate Interests – Enhancing security and protecting systems from threats.

Client Consent (PIPEDA & Quebec Law 25)

• If a client provides us with their employees’ data, it is the client’s responsibility to obtain employee consent.
• In Quebec, we obtain explicit consent before collecting, using, or disclosing personal data.
• Under PIPEDA, consent is required unless an exception applies (e.g., legal investigations, fraud prevention)

• With Third-Party Vendors & Partners – If required to deliver IT services (e.g., cloud storage, cybersecurity tools). We ensure they comply with Quebec Law 25 and PIPEDA.
• With Law Enforcement – If legally required for investigations or compliance with regulations.
• Within Our Organization – For IT support, network security, or administrative purposes.

• Encryption of sensitive data in transit and at rest.
• Multi-Factor Authentication (MFA) for accessing systems.
• Access Controls to restrict data access to authorized personnel only.
• Network Monitoring & Intrusion Detection to prevent cyber threats.

• Securely delete or anonymize personal information.
• Ensure proper disposal of old records to prevent unauthorized access.

Clients may request data deletion at any time, subject to legal or contractual obligations.

• The receiving country provides adequate privacy protection under Quebec Law 25 and PIPEDA.
• We have agreements in place with third-party providers to ensure compliance.

• Notify affected clients and individuals as required by law.
• Report the incident to the Commission d’accès à l’information du Québec (CAI) and the Office of the Privacy Commissioner of Canada (OPC), if applicable.
• Take immediate action to mitigate risks and prevent future breaches.

• Access your personal data and request a copy.
• Request corrections to inaccurate information.
• Withdraw consent (Quebec: explicit consent required).
• Request deletion of your personal data (unless legally required to keep it).
• Request data portability (Quebec Law 25).

To exercise your rights, contact us at privacy@syslogic.ca

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

his is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, which may include sharing your information (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.